Terms & Conditions

Terms & Conditions for purchases via the Rosalind Winter online shop

(You can download a copy of these Terms & Conditions here)

Contacting Us

If you have any questions, queries, suggestions or comments please email us at petro@rosalindwinter.co.uk

or write to us at: 3 Cider Mill Orchard, Weston Sub-Edge, Chipping Campden, GL55 6QZ, UK.

Making A Purchase

Making a purchase could not be easier. Just browse the store and choose any items that you wish to buy. Then click the link to send us an email and enter the details of your selected items, not forgetting to include your name and a delivery address.  Once we have received your email we will send you a confirmation email to confirm whether your order has been accepted and will detail the total amount due.  Then post us a cheque (made payable to “Rosalind Winter”), sit back and wait for your order to be delivered.

Alternatively, you can download an Order Form, complete it by hand and post it to us with your payment by cheque or Postal Order.  For your own security, please do not enclose cash with any correspondence as we can not guarantee safe receipt, nor can we be held liable for any loss.
If you are shopping from within the EU and your local currency is not the Euro, place your order and we will email you to advise the value of the order in your own currency and provide payment arrangement details before processing. If you are shopping from within the EU and your local currency is the Euro, place your order and make payment by GB Pound or Euro cheque posted to us. We do not currently accept credit card payment.
As payment is made with order, the value of backordered items is maintained on your account until they are dispatched.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send your confirmation of order email or, if ordered by post, when we despatch your items. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Any contract between us shall be governed by and construed in accordance with the laws of England. In the event of a dispute all parties hereby submit to the exclusive jurisdiction of the English courts.

Postage and Packing

There is currently no charge for post and packing for any goods ordered for delivery to any destination within the UK.  Postage to destinations outside the UK will incur an additional charge.  Please contact us for further details if necessary.  Most orders will be sent by Royal Mail unless the size or weight of package warrants an alternative. If you require a more immediate form of delivery, please contact us and we will arrange accordingly and advise on any extra cost incurred.

Delivery Schedule

All orders will be dispatched as soon as payment has been confirmed or on the date you request if being ordered as a gift or for a specific occasion.  Please note, choosing a date of dispatch does not guarantee a precise date of delivery as the delivery is not under our direct control.

Back Orders

If any item is not in stock, we will back order it for you. You will always be emailed with the option to cancel this part of your order if you would rather not wait.

Tax Charges

We are not currently registered for VAT.

Guarantee

We guarantee your complete satisfaction with every product you purchase. Should any product be of an unacceptable quality on delivery, please return it in the original packaging within seven days explaining your concern and we will replace it at our expense or refund the cost in full.

Reaching Us

If you need to reach us for any reason, please email us at petro@rosalindwinter.co.uk. Alternatively you can write to us at Ros Winter, 3 Cider Mill Orchard, Weston Sub-Edge, Chipping Campden, GL55 6QZ, United Kingdom.

Privacy Policy

Rosalind Winter does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.
Your order details will be stored on our computer and backup devices solely for business purposes and will be available for you to view on request at any time, subject to a small administration charge. All information is held in English, except where a customer submits information in a different language. English is the only language used for the conclusion of all contracts.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm (The Consumer Protection (Distance Selling) Regulations 2000).
Cancellations under these Regulations will result in a refund of the cost of the goods only, upon safe receipt of the returned goods in an unused and unaltered condition. You must pay adequate postage for such returns. The value of any excess postage payable on receipt by Rosalind Winter will be deducted from the refund value, as will a handling charge of £5.00.
We will make all such refunds within a period of 28 days of the date we receive notification of the cancellation or within 21 days of receipt of the returned goods should they not be received by us within 7 days of the notification of cancellation.